Let’s Talk About Your IT

However it’s easiest for you. Use the form on this page, call us at (509) 940-1744, or email our help desk from our Resources page. Every request reaches our support team, so the right technician picks it up quickly.

Call us right away at (509) 940-1744. The same number works for current clients and new businesses alike. For urgent problems, a phone call is the fastest way to reach our team.

Our clients see an average response time of about 15 minutes. For new inquiries sent through this form, a member of our team will reach out to set up a time to talk.

We support the full range of technology businesses use every day, including:

• Windows, Mac, and Linux computers and servers
• iPhones, Android phones, tablets, and other mobile devices
• Printers, scanners, monitors, docks, and other peripherals
• Microsoft 365, Google Workspace, and other cloud services
• Networks, Wi-Fi, firewalls, and backups
• Cybersecurity tools and monitoring
• Business phone systems and structured cabling
• Industry-specific and line-of-business software

If it plugs in, connects to your network, or keeps your business running, chances are we support it.

Very little. We regularly support older systems, specialized equipment, and industry software, including applications the original vendor no longer supports. If something is new to us, we’ll research it, work with any available vendor resources, and find a way to keep it running. Tell us what you use, and we’ll give you a straight answer.

We’re based in Richland and provide IT support across the Tri-Cities and within about 150 miles, including:

• Tri-Cities: Richland, Kennewick, Pasco, West Richland, and Benton City
• Central and Eastern Washington: Walla Walla, Yakima, Sunnyside, Grandview, Prosser, Ellensburg, Moses Lake, Othello, Wenatchee, Pullman, Clarkston, Goldendale, and Spokane
• Northeastern Oregon: Hermiston, Pendleton, Umatilla, Boardman, Milton-Freewater, and La Grande

That covers Benton, Franklin, Walla Walla, Yakima, Kittitas, Grant, Adams, Columbia, Garfield, Asotin, Whitman, Klickitat, Chelan, Douglas, Lincoln, and Spokane counties in Washington, plus Umatilla, Morrow, and Union counties in Oregon. Because our team is local, we can be on site when a problem needs hands-on help.

Yes. The first conversation costs nothing and comes with no obligation. We’ll learn how your business works, where your biggest risks are, and recommend practical next steps.

Yes. Most of our clients are small and mid-sized Tri-Cities businesses. If your team depends on computers, email, and phones to get work done, we can help.

Yes, and we love it. We enjoy supporting missions we believe in, and we work within each nonprofit’s budget to make it happen. Since our founding, we’ve contributed over $110,000 in donations and discounted services to local nonprofits. See the organizations we support on our Community page.

Absolutely. Many businesses contact us for a second opinion on their security, backups, or support response times. We’ll give you an honest assessment either way.

Yes. We help businesses put the technical safeguards in place for requirements like HIPAA and CJIS, and we can help you prepare for cyber insurance applications. Learn more about our cybersecurity services.