IT Services for Tri-Cities Industries
Every industry has its own rules, software, and pressure points. We bring IT support that understands yours.
IT built around how your business works
A medical clinic, an HVAC contractor, and an engineering firm all need secure, reliable technology, but what that looks like day to day is very different. We work best with businesses where computers are central to the work, and we tailor security, support, and planning to the requirements and software your industry depends on.
We support businesses in these industries across the Tri-Cities, Yakima Valley, Walla Walla, and Northeastern Oregon. See all the areas we serve.
Industries we serve
Businesses where technology is central to the work, and where getting it wrong is expensive.
Healthcare, medical & pharmacy
Medical offices, medical facilities, and pharmacies need patient data protected and their systems up through every shift.
- Security and controls that support HIPAA requirements
- Reliable access to records and pharmacy systems
- Encrypted devices and secure email
Construction & trades
General contractors, HVAC companies, and electrical contractors depend on crews in the field and a busy office that keeps them moving.
- Phones, tablets, and laptops set up and secured for field crews
- Bluebeam and plan-sharing support from office to job site
- Phones, networks, and Wi-Fi that keep the office and dispatch running
Engineering & architecture
Large drawings and project files demand fast networks, dependable storage, and support for the design software your team works in all day.
- Support for AutoCAD, Bluebeam, and other design software
- Networks and storage built for large CAD files
- Secure access from job sites and home
Agriculture
Farms and ag businesses often run across several sites, with busy seasons where downtime isn’t an option.
- Reliable connections between offices, shops, and outbuildings
- Wi-Fi and networks that reach across large properties
- Quick setup for seasonal staff
Manufacturing
When the front office and the shop floor both depend on technology, downtime costs real money.
- Reliable connections between office and production areas
- Network and Wi-Fi coverage for large buildings
- Proactive monitoring to catch problems early
Staffing agencies
Staffing firms handle sensitive applicant and payroll information, and add and remove users constantly.
- Protection for applicant records and personal information
- Fast account setup and removal as staff and placements change
- Secure access across branch offices and remote recruiters
Legal
Client confidentiality is everything, and so is getting to the right document quickly.
- Secure, organized document storage
- Protected file sharing with clients
- Multi-factor authentication on every account
Financial & accounting
Client financial data is a prime target, and downtime during tax season isn’t an option.
- Security that supports the FTC Safeguards Rule
- QuickBooks and accounting software support
- Tested backups for client records
Professional services
Insurance agencies, real estate offices, consultants, and other firms that run on email, files, and fast communication.
- Microsoft 365 set up and managed for you
- Phones and remote access that keep you reachable
- A help desk that answers fast
Nonprofits
Mission-driven organizations need dependable, secure technology on a tight budget. Supporting local nonprofits is personal for us: we’ve contributed over $110,000 in donations and discounted services to organizations doing important work in our community.
- Support that works within nonprofit budgets
- Protection for donor and client information
- Technology that helps small staffs and volunteers do more
What every client gets, whatever the industry
A local team. Real people in Richland who know your business and your setup.
Fast response. A 15-minute average response, with systems monitored 24/7.
Security first. Layered protection, with compliance support for HIPAA, CJIS, and other requirements.
Help with your vendors. We work directly with your industry software vendors, so you’re not stuck in the middle.
Industry questions we hear often
We don’t see our industry listed. Can you still help?
Very likely. If computers are central to how your team works, we can help. Give us a call and tell us about your business.
Do you understand HIPAA requirements?
Yes. We provide the security controls and guidance that help medical practices meet HIPAA requirements. We aren’t auditors or attorneys, but we make sure the technology side holds up. About our cybersecurity.
Do you support AutoCAD, Bluebeam, and other design software?
Yes. We support AutoCAD, Bluebeam, and other design and engineering software, including installs, updates, and the computers, storage, and networks they depend on. When a problem needs the software vendor, we work with them directly.
Can you support our industry-specific software?
Yes. We keep the computers, network, and security underneath your software running, and we work directly with your software vendors when something goes wrong.
Are you a good fit for very small offices?
We work best with businesses where several people rely on computers every day. Contact us and we’ll be honest about whether we’re the right fit.
Related services
Let’s talk about your industry
Tell us about your business, the software you depend on, and the requirements you have to meet.