Managed IT Services for Tri-Cities Businesses
Pacific Edge acts as your IT department. We monitor, secure, and support the computers, servers, and accounts your team depends on, with local people who answer fast and explain things plainly.
What managed IT actually means
Most businesses don’t think about IT until something breaks: a server goes down, an account gets compromised, or a new hire waits days for a working laptop. Managed IT replaces that break-fix cycle with ongoing, proactive care. We watch your systems around the clock, keep everything patched and protected, and fix problems before your team notices them.
When someone does need help, they reach a local technician who already knows your setup, not a call center three time zones away. We’re based in Richland and work with businesses across Richland, Kennewick, and Pasco, as well as Walla Walla, Yakima, Sunnyside, and Hermiston. See all the areas we serve.
What’s included in managed IT
Everything your business needs to keep its technology secure, current, and working, under one agreement.
24/7 monitoring
We watch your servers, workstations, and network equipment around the clock, so problems get caught early, often before anyone on your team notices.
Local help desk
Your team reaches real people in Richland, with a 15-minute average response and technicians who know your setup. About our help desk
Security on every device
Layered endpoint protection and around-the-clock threat detection, so threats are caught and contained quickly. About our cybersecurity
Patching and updates
Windows, macOS, and the business apps you rely on are kept current on a schedule that doesn’t interrupt your workday.
Backups we actually test
We test restores regularly, not just take backups, so if something goes wrong you’re back up the same day. About backup and recovery
Microsoft 365 management
Users, licenses, mailboxes, and security settings handled for you, including setup and removal when staff come and go. About Microsoft 365 support
Planning, not just fixing
Good managed IT also means someone thinking ahead, so technology supports your growth instead of slowing it down.
Budgeting and replacement planning. We track the age of your computers and equipment, so replacements are planned and budgeted instead of surprises.
Growth support. Adding staff or opening a new location? We plan the technology with you, so new people and offices are ready on time.
Vendor management. We deal with your internet provider, phone vendor, and software companies, so you’re not the one stuck on hold.
Regular check-ins. You always know what’s done, what’s in progress, and what’s next, explained in plain English.
How getting started works
Assessment
We walk through your computers, network, accounts, backups, and security, and give you a plain-English picture of where things stand.
Onboarding
We document your environment, install our monitoring and security tools, and fix the issues we found, so you start on solid ground.
Ongoing management
From then on, we monitor, maintain, and support everything, with regular check-ins so nothing falls through the cracks.
Managed IT questions we hear often
What’s the difference between managed IT and break-fix?
Break-fix providers bill you when something breaks, so they earn more when you have more problems. Managed IT is an ongoing service focused on preventing problems in the first place. Our incentives line up with yours: fewer outages, fewer interruptions, and a team that keeps working.
How much do managed IT services cost?
Pricing depends on the size of your team and what you need covered. You’ll get a clear monthly price before you sign anything, with no surprise fees buried in the fine print.
We already have an IT person. Do we still need this?
Many businesses pair an in-house IT person with an outside team. We can take on monitoring, security, and backup coverage so your IT person can focus on projects, and you’re covered when they’re on vacation or out sick.
How quickly do you respond?
Our average response time is 15 minutes, and your systems are monitored 24/7. When you call, you reach our local team, not a call center.
Do you only work with businesses in the Tri-Cities?
We’re based in Richland and serve Richland, Kennewick, and Pasco, plus businesses within about 150 miles, including Walla Walla, Yakima, Sunnyside, and Hermiston, Oregon. See all the areas we serve.
What kinds of businesses do you work with?
We work best with businesses where computers are central to the day-to-day work, including healthcare, legal, financial, professional services, engineering, and manufacturing offices. See the industries we serve.
Related services
Ready for IT that just works?
Schedule a free consultation. We’ll learn about your business, look at what you have today, and show you what managed IT would look like, with no sales pressure.