Business Phone Systems & VoIP for Tri-Cities Businesses
Cloud and on-site phone systems built around how your team works, from call routing to mobile apps, installed and supported by a local team.
Phones that work the way your business does
A missed call can be a missed customer. Whether you want a cloud-based phone system or one that runs on-site, we design, install, and support it, with call routing, voicemail, and mobile apps set up around how your team actually works.
Because we also manage networks and cabling, your phones and your data network are handled by the same team. No finger-pointing between a phone vendor and an IT company when call quality drops. We serve businesses across Richland, Kennewick, Pasco, Walla Walla, Yakima, and beyond. See all the areas we serve.
Phone systems and services we offer
Setup, migration, and ongoing support for the phone system that fits your business.
Cloud phone systems
ConnectUC through Clearfly: a cloud-hosted phone system with desk phones, desktop and mobile apps, and no phone server to maintain in your office.
Allworx phone systems
Installation, configuration, and support for Allworx on-site phone systems, including systems you already have in place.
Call routing & auto attendants
Calls reach the right person or department the first time, with menus, ring groups, and after-hours handling.
Voicemail to email
Voicemail messages delivered straight to your inbox, so you can listen from anywhere.
Mobile & desktop apps
Make and take business calls from your cell phone or computer using your business number.
Moves, adds & changes
New employees, new extensions, and office moves handled for you, without waiting on a phone company.
Why one team for phones and IT
Phones and networks depend on each other. Having one local team responsible for both saves time and frustration.
One call when something’s wrong. No bouncing between a phone vendor, an internet provider, and an IT company.
A network built for voice. We configure your network so phone calls stay clear even when it’s busy. About networking
Licensed cabling. Our team is a Washington licensed telecommunications contractor, so the wiring is done right. About structured cabling
Local support. When you need help with your phones, you reach our team in Richland.
How switching phone systems works
Learn how your calls flow
We map out who answers what, how calls should route, and what features your team needs.
Design and install
We set up the system, configure call routing, move your existing numbers over, and install phones and apps.
Train and support
We show your team how to use it and support the system going forward, including changes as you grow.
Phone system questions we hear often
Should we choose a cloud or on-site phone system?
It depends on your business. Cloud systems like ConnectUC need no phone server in your office and work well for remote and mobile teams. On-site systems like Allworx give you equipment you own and control. We’ll walk through both and recommend what fits.
Can we keep our existing phone numbers?
In most cases, yes. We handle moving your numbers to the new system so customers can keep reaching you the same way.
Do you support existing Allworx systems?
Yes. We support Allworx systems, including ones we didn’t originally install.
Can we use our business line from a cell phone?
Yes. With a cloud phone system, your team can make and receive calls with your business number from a mobile or desktop app.
Why does our call quality drop?
Choppy or dropped calls usually come from the network, not the phones. Because we manage both, we can find and fix the real cause.
Related services
Ready for a phone system that just works?
Tell us how your calls flow today, and we’ll show you the options that fit your business and budget.
Washington State Electrical Telecommunications License # PACIFEE754QQ